Flight Path 2017: Episode 4

Flight Path 2017: Episode 4


Hello and welcome to Flight Path. I’m Chris
Jones, Chief Marketing Officer officer at McCarran International Airport. It’s been
another busy year in terms of passenger volume at the airport, but there’s much
more to McCarran than numbers. Here’s a look at some outreach activities in
which we participated that didn’t make the headlines. As gateway to Las Vegas for nearly half
of all visitors, providing the best customer experience possible is a top
priority. I believe customer service is critical
at the airport because we’re the first and last look of Las Vegas. You know to
us, we’re the airport, but to our visitors were part of Las Vegas. And that is what
they’re coming for and that’s what we hope rings them back. The airport is made
up of so many different agencies, so many different pieces, but to our customer–
they want a seamless experience and by putting in this customer service culture
that provides them that smooth efficient experience. As part of the MAYS program
each year the Department of Aviation recognizes two employees who have gone
above and beyond to provide outstanding customer service. You’re the unsung heroes of the tourism industry. This year’s winners were treated to a
surprise visit by former mayor Oscar Goodman who recognized them for their
achievements as Hospitality Heroes. The Voices of Vegas program enhances
customer service by extending the Las Vegas experience to the airport through
music. In addition to playing Vegas only music all the time the program includes live performances
featuring a variety of musical genres. No city in America depends more than Las
Vegas on aviation and the promotion and travel and tourism. Maintaining relationships and keeping up on the latest industry trends is vital to
securing additional air service to Las Vegas and meeting customer service
expectations. We’re the number two O &D Origin and Destination Airport in the nation– we pride ourselves on that. In 2017, airport staff participated in
hosting Routes Americas, the American Association of Airport Executives
conference and the Boyd Aviation Forecast Summit. It is absolutely crucial to stay on top of the industry. We are such a dynamic ever-evolving industry in
aviation and so we need to send our staff to worldwide type of conferences
to keep up on the industry. Not only do we learn, we get to share what we’re
doing at McCarran and we always have a lot of interest in that. In support of Las Vegas’s tourism-driven economy, the airport was pleased to welcome newcomer
Eurowings to the lineup. The low-cost German carrier offered nonstop seasonal
flights between Las Vegas and Cologne from June through October. On the
domestic front, Delta, Spirit and Frontier airlines also contributed to
record-breaking growth. October 2017 was McCarran’s busiest month ever. McCarran
is the economic engine that drives this dynamic destination, but helping those in
need on a local level is just as important as helping to fill hotel rooms
with visitors from around the world. We have a Community Enrichment Team here at the Department of Aviation which I think is just a crucial element of us, the
airport staff, going out to the community and helping and volunteering. But it has
had really a dual type of benefit. The employees work side by side with each
other where they just don’t normally get to in the course of their regular shift
and it just is such a feel-good and wonderful activity to help the community
regardless of what it is. This year the Community Enrichment Team donated time and talent on their off hours to charitable organizations including the
Shade Tree Shelter, Ronald McDonald House and the Miracle League of Las Vegas.
In addition, approximately 40 employees and their family members
members from Landside Operations volunteered at Spring Mountain Ranch to
paint fences and realign rocks on the walking trails. For the fifth year in a row, airlines, concessions and other airport tenants joined the Department of Aviation at Paper Plane Palooza. With help from airport mentors, youth
from the Boys and Girls Clubs of Southern Nevada created paper airplanes and competed in distance and accuracy throws. This is the best plane ever because I threw it and it went so far. Food and fun was had by everyone
and each child went home with much needed school supplies. Nothing like competition amongst the entire airport team– our tenants,
ourselves, the airlines– that help the kids really get introduced to aviation.
And the generosity of our tenants and our airlines that supplied the children
with back to school needs. McCarran International Airport, Allegiant Airlines and the Arc of the United States co-hosted the first wings for autism in
Las Vegas. The event gave more than 300 future travelers the opportunity to experience traveling by air in a safe and realistic environment. They go inside and they find their seat so they’re all now looking for their seat. This year more than 25 team members visited nearby Gene Ward Elementary
School for Nevada Reading Week. Reading is a valuable skill because it’s
fundamental. You have to know how to do it, no matter what you choose to do
in life Exposing students to careers in aviation while encouraging them to stay
in school and study hard is also an airport tradition. I personally love it because we get to talk about the airport. We get to introduce them to the whole
aviation industry. I share with them how much we have to read a day, what the
pilots have to read each and every day, what an airline ticket agent has to read
each and every day. So reading is an essential factor for education and/or
growing. McCarran also hosted a behind-the-scenes
tour for a group of high school students participating in the University of
Nevada Las Vegas’s Summer Transportation Institute Program. I never knew that that the airport ran like this like everything is so organized. The visit emphasized the importance of aviation to the local economy and enlightened
students about the variety of potential careers within the industry. The
airport’s primary objective will always be to help visitors get to and from
Southern Nevada by air as safely and efficiently as possible while providing
a customer experience on par with the city we’re privileged to serve. But at
its core, the airport is about people helping people. In response to the tragic events of 1 October, the airport was able to provide its shuttle buses to help
transport concert goers to nearby aid centers. On behalf of Clark County Fire
Department, the Metropolitan Police, TSA honor guard, welcome to Las Vegas. Thank you for
your service. “Vegas Strong.” The airport also facilitated the annual “Salute to the Troops” a celebration where wounded service members are flown on a special
American Airlines charter flight to Las Vegas for an all-expenses-paid
experience of a lifetime. Years’ end saw the return of the student
choir from nearby Doris French Elementary school to help kick off the
holiday season at the airport. McCarran.is an important part of the local,
national and global community. It’s a hub that connects countries and commerce– a
portal that bridges passengers and places. And that’s why people will always
be at the heart of our mission. Nearly 100 aircraft were on static display at
Henderson Executive Airport as part of this year’s NBAA Business
Aviation Convention and Exhibition. The premier tradeshow is a can’t-miss event.
Here’s what happened. The National Business Aviation Association or NBAA is the leading organization for companies that rely on general aviation
aircraft to help make their businesses more efficient, productive and successful.
The NBAA Convention and Exhibition brings industry leaders together in Las
Vegas to conduct business, purchase aircraft and make decisions about the
future of general aviation. And this year they also helped the Association
celebrate its milestone 70th anniversary. The visit draws in a lot of
traffic. We have 96 aircraft on static display also brings about a hundred
other business aircraft into the airport. It has a 24 million dollar economic
impact and it brings in premier business jets, business jet owners and gives them a
chance to get together, have discussions about safety and efficiency As Clark County’s premier general aviation facility Henderson Executive Airport is
the perfect place to host a portion of the world’s largest civil aviation trade
show with a static display. During the show part of the airport ramp was
transformed into an airplane show room featuring rows of aircraft from
multiple manufacturers that often use the venue to showcase their newest
products. The static display allows buyers from around the globe to evaluate
a wide spectrum of options in person and in one location. Henderson is a spectacular Airport for this particular event. Closely located to downtown Las
Vegas, truly professional team of people. But you know, Las Vegas has always been a great place for us to host this convention. It’s very much a pro-business atmosphere, there’s great infrastructure, there’s a
lot of energy here. In addition to the outdoor display at Henderson, the three-day event showcases some of the latest technological advancements in
aviation and boasts more than 1,000 exhibits at the Las Vegas Convention
Center The National Business Aviation
Association is the world’s largest event for business aviation operators. We have
over 12,000 companies in the United States that rely on business aviation to
meet at least some portion of their transportation challenges. Once a year we
all come together and celebrate the new products and technologies that are part
of this magnificent industry. the NBAA Business Aviation Convention and Exhibition has something for everyone. For manufacturers and exhibitors, the
show attracts high-end clientele and potential buyers from around the world.
For Las Vegas, the convention means 30,000 visitors and an economic boost to
the local economy of more than 20 million dollars. For attendees, Southern
Nevada is a perfect location for this type of convention. It’s always the latest and greatest in technology– cutting edge– you’ll see it here and the
weather here is perfect Planning the event takes more than a year,
with nearly a week and a half of construction and setup required just to
put all the aircraft and temporary structures in place. Meanwhile, Henderson Executive Airport remains open for business. The conference also highlights
the value of general aviation to the local community and helps generate
repeat business for Las Vegas and Henderson Executive Airport. To provide additional retail options for McCarran customers new shops are coming to the D Gates. Here’s what customers can expect to see when the project’s
completed. Known as the Runway Shops, the new retail
area will provide customers a more diverse retail mix with newer trending
brands. Five new retail outlets will be located in the D Gates rotunda and will
be easily accessible from both Terminal 1 and Terminal 3. Four stores will feature brands that are new to McCarran. McCarran customers can purchase the popular plastic wristwatches at the new swatch kiosk. The
clean and simple store concept will let the bright colors and creative designs
of the unique Swiss-made timepieces shine. Edgy Urban Decay will also join the McCarran lineup offering customers a variety of cosmetics ranging from
award-winning eyeliners to smudge-proof mascaras. Contemporary apparel boutique
M. Frederick boasts a wide range of stylish trendy apparel and accessories
for women, men and children in an eclectic yet warm and welcoming ambiance. 5th & Sunset sells a variety of stylish eye wear for the outdoors. Tech-on-the-go will expand its offerings at McCarran with another location at the
Runway Shops where customers can find an array of electronics for travelers from
headphones and chargers to cell phone accessories and MP3 players. Work on the 1.5 million dollar project began in August 2017 when power, data and fire suppression capabilities were added. When the retail area is completed, customers will enjoy a fresh mix of stores that are easy to get to for a quick peek or
extended browsing experience. Automated Screening Lanes were recently
installed at Terminal 3’s security checkpoint. These new lanes have been
upgraded with state-of-the-art technology that enhances security and
improves the customer experience. Automated Screening Lanes are an
innovative technology that enhances the passenger screening process. Three lanes
have been converted at the Terminal 3 security checkpoint. Passengers
start the process by showing the TSA officer their boarding pass and
identification. Then the passenger will be directed to one of these spaces where
an empty bin will automatically dispense below the stainless steel countertop.
Several passengers can place their items in bins simultaneously. The bins are 25%
larger and are able to hold a rolling bag. Unique radio frequency
identification (RFID) tags are attached to each bin allowing for additional
accountability of travelers carry-on property as they move throughout the
security screening process. My favorite part is on the security perspective– it’s the having the RFID tags and understanding that which bag is which as
it goes through the system. On an efficiency perspective, it’s the multiple
divest–allows folks to not wait behind that person who is trying to get their
stuff through the system. Once a passenger has placed all of their items in the bin they simply push it back to the
automated conveyor belt which moves bins into the x-ray machine. The new lanes can
automatically divert any carry-on bag that may contain prohibited items to a
separate location. This allows other travelers belongings to continue through
the screening process uninterrupted. It makes improvements in multiple areas
that really allow our officers to have better tools, better equipment so that we
have improved security but we also get improved efficiency. And that’s the
combination we want–to be more effective and more efficient. A camera takes a photograph of each bin and links it to the x-ray image which helps speed up
the process if the bag is diverted to a secondary inspection. Finally, the
automated conveyor belt returns the empty bins to the front of the security
checkpoint for the process to begin again. Automated Screening Lanes are in
use at airports across the United States. McCarran partnered with the TSA when
exploring this state-of-the-art checkpoint technology that enhances
efficiencies while decreasing the amount of time travelers spend
in the security screening process. Terminal 1 has some new sparkle and
shine thanks to a modernization project in ticketing and baggage claim. Here’s a look at the finished results. To enhance our passengers overall travel experience, a multi-million dollar project modernized the facilities at Terminal 1. Outside,
improvements on the Departures Curb include metallic sky cap podiums along
with new doors and entry ways. Inside, Terminal 1’s ticketing areas were
transformed into a lighter brighter lobby with new terrazzo floors and
decorative column treatments. A new restroom, conveniently located in the
center, was also added. New in-floor electrical duct work increases
McCarran’s ability to support self-service kiosks. Easy-to-read signage,
new ticket counters, updated finishes and a fresh coat of white paint on the walls
and ceilings round out the improvements which will better serve our travelers. It really enhances the customer experience. It’s a great first impression for our
customers. Every podium now has their own scale which helps expedite customer
processing. in Baggage Claim an intricate mosaic was added showcasing the iconic landmarks that have defined the Las Vegas skyline both past and
present. The terminal 1 improvements are just one more way the airport
strives to be on par with the entertainment capital of the world
McCarran Airport is so proud to serve. To reach out to our growing number of
Hispanic customers, each episode of Flight Path features a segment in
Spanish with English subtitles. Here’s Gabriela Muro to tell us more
about how ride-sharing works at McCarran. El viaje compartido se ha convertido en un método popular de transporte. Mediante el uso de aplicaciones para teléfonos móviles, las Compañías de Redes de Transporte conectan a los clientes con los conductores que brindan viajes utilizando sus propios vehículos. Tanto Uber como Lyft están autorizados para proporcionar servicios de viaje compartido en McCarran, lo que brinda a los pasajeros otra opción para llegar y salir del aeropuerto. El uso de los servicios de viaje compartido en McCarran es simple. Primero, recoja sus maletas de equipaje y luego siga los letreros que dicen “Ride Share”” en el lugar de recogida designado. En el Terminal 1, el lugar designado se encuentra en el nivel 2 M del garaje de estacionamiento. Desde el reclamo de equipaje, tome el ascensor cerca de la puerta 2 hasta nivel 2. Cruce el puente de peatones al garaje de estacionamiento y tome el ascensor al nivel 2M. El área de recogida en el Terminal 3 está ubicada en el nivel de Valet del estacionamiento. Desde la Reclamación de Equipaje, tome el elevador cerca de la Puerta 52, 54 o 56 hasta el Nivel 1 y cruce el puente peatonal hacia el garaje y tome el ascensor hacia el Valet. Simplemente use la aplicación en su dispositivo móvil para solicitar un conductor que lo recibirá en un puesto de estacionamiento alfanumérico designado. Los pasajeros que consiguen transporte al aeropuerto pueden ser dejados en salidas de el Terminal 1 o Terminal 3. Por supuesto, taxis, limusinas y autobuses están disponibles para el transporte de pasajeros que necesitan transportación. Para una lista completa de servicios de transporte en el aeropuerto, visite McCarran.com y, seleccione “Transporte.” To provide on-the-go mother as a private
place to breastfeed or pump while at the airport, McCarran recently installed
several nursing suites. Here’s a look at this new amenity. The 32-square-foot modular suites were purchased from Mamava, a Vermont-based company dedicated to
transforming the culture of breastfeeding. The portable pods give
traveling mothers a quiet, clean and comfortable place to breastfeed or pump
and are conveniently located in Terminal and Terminal 3. We’re always trying to
improve customer experience for our passengers and guests that are coming
through the airport and this is just another way that we can enhance that. The suites are equipped with mechanical smart locks. To access the suite, simply
download the Mamava app or call the McCarran Service Desk. Once inside, a
deadbolt lock ensures privacy while indicating whether the suite is occupied
or available for use. All suites feature a table perfectly suited for a breast
pump and two benches to comfortably accommodate a mom, her luggage, children, partner or other necessities. In addition, the Suites have interior outlets and USB
ports so moms can charge their phones, power a breast pump or plug in any
mobile device while relaxing. This is something that provides a unique aspect of privacy for the mothers that are nursing. It allows them to get away from
the sounds and the noise and the distraction and take care of everything
they need to take care of. For locations, visit McCarran.com and select “Relax” then “Nursing Suites” under “Airport Amenities.” The skyline of Las Vegas is
ever-changing. We recently showed you the new FAA air traffic control tower, the
second tallest in United States. That state-of-the-art structure made the old
facility obsolete. So in true Vegas style it had to come down. Let’s take a look. The old FAA tower has been an important part of McCarran’s amazing growth. When
it opened in 1983, the airport served 10.3 million passengers a year. Today, McCarran handles nearly 140,000 travelers making Las Vegas Gateway
Airport one of the busiest in the country. To keep pace with growth a new
state-of-the-art tower opened in August 2016 and the outdated tower was
decommissioned. The old air traffic control tower consisted of the control
cab perched on top of for individual legs that contain stairs, an elevator,
plumbing and cable shafts. Crews began the multi-phase demolition in early
March 2017. Tearing down the old structure was no easy task. The 180-foot tower was located on a small site surrounded by fence line, two
elevated trams serving the C and D gates and critical utilities. This meant the
only viable way to demolish the tower was the same way it went up– one brick at
a time. Once the antenna was removed the cab was next to go. After waiting for
favorable wind conditions, a carefully positioned crane did all the heavy
lifting slowly lowering the cab to the ground below. Next, a custom platform was
put in place that the concrete blocks could be ground down a black safety net
was draped over the structure to catch any falling debris the entire demolition
was completed by the end of 2017. The only remnant of the iconic tower is a
single-story base building that will be preserved for future use. Feeling a little under the weather? Code 3 Urgent Care and Pharmacy located
in Terminal 1 has medical experts with specialized training to manage a variety
of conditions. “Hi.”
“Hi. How can i help you?”
“I don’t feel very good.” Code 3 Urgent Care has board-certified emergency medicine practitioners who are available to provide the very best care. Located in Terminal 1 near the A/B
security checkpoint, the 1500-square-foot facility provides customers access to a
variety of medical services. We’re a full-service urgent care. We offer a lot of variety of services. So think of cough, cold, congestion, sore throat. We also
offer great services such as B-12 injections. Code 3 Medical is open seven
days a week from 6 a.m. to 10 p.m. to meet the needs of airport travelers and
employees who work here. The facility features two exam rooms. Another room is
set up for x-rays and sonograms. Either a nurse practitioner or physician’s
assistant evaluates you and we give you the best care possible here. For passengers in need of a little extra care after a late night out on the town, Code 3
has an area where passengers can simply rest, relax and rehydrate. After having a rough night here in Vegas we certainly utilize that room with a
really nice cushy recliner. You can get comfortable, kick your feet back, relax. Should patients need a higher level of care, Code 3 partners with the Clark
County Fire Department and others for transportation to nearby hospitals. Code
3 has pain relievers, diapers, baby formula and a variety of other
over-the-counter products available for purchase that can treat many common
symptoms or for passengers or employees who simply forgot a necessity. Antibiotics and other medicines prescribed by Code 3 medical experts
during an office visit can also be dispensed, but the facility does not
currently provide a full-service pharmacy. Code 3 accepts most major
insurances, but it’s not a requirement to be seen. We do offer great cash pay
services, very competitive. Code 3 provides a valuable service for passengers and staff we need high quality yet cost
effective and efficient care. For more information log on to McCarran.com. Spectacular an unexpected displays of art help the Department of Aviation
bring the destination to the airport. Perhaps nothing is more synonymous with
Las Vegas than showgirls, so let’s take a look at a colorful company of iconic
entertainers that’s a real people-pleaser in Terminal 3. “Follies in Flight” captures the vibrant and fabulous atmosphere of Las Vegas during the
golden era and was inspired by a Folies Bergere production number from
1983 at the height of the show’s popularity. Artist Terry Ritter’s career
as a former dancer and showgirl gave her unique backstage access and a personal
perspective that’s reflected in her art. I was a dancer for 20 years on the Strip
so I just painted what I know. And we always had beautiful costumes, great
colors and sparkles and things like that always are part of showbiz and Las Vegas. So that’s what I paint. With every saturated brush stroke of her
modern impressionistic style, Terry brings each showgirl to life amid an
eddy of swirling feathers and bejeweled headdresses. Ritter’s talent as both a
performer and fine artist beckons the viewer to the Las Vegas stage where her
dancers effortlessly move across the canvas. I wanted to show the dancers
moving through each other. .And when you’re on stage, we’re moving so it’s
really important for me to capture the movement. And that’s what I try to do in a
lot of my paintings. The larger-than-life three-dimensional mural measuring 50 feet by 8 feet took Terry nearly four years to complete in her private studio.
Ritter is very proud of her piece that welcomes international arriving
passengers in the Customs and Border Protection area at Terminal 3. I think it’s very important, yeah, especially when they’re coming to a new place they’ve
never been. And Vegas is like no other place, you
know. To me, I’m in awe whenever I see any artwork and I really love it in the
airports. The bright blues and vivid yellows of “Follies in Flight” have immortalized the performers, producers and choreographers who created the
iconic lavish productions that were once a Las Vegas Strip staple. Today, Terry
loves that the spirit and beauty of these legendary entertainers provide a
sense of place for passengers at the airport. I’m thrilled about having my artwork in the international airport because what I want to express was
happiness, joy, camaraderie and the sense of friendship. I want them to feel
comfortable and excited and joyful and hopeful when they come to Las Vegas. To learn more about this mural and other works of art at McCarran, visit our
website at McCarran.com. Click “Relax” then “Airport Art.” Now you’re ready to pack your bags and
fly the skies, so have a great trip. Remember to check us out on Facebook and follow us on Twitter and use all the resources of our website McCarran.com.
Thanks for joining us. We’ll see you next time on “Flight Path.”

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